Please provide at least 24 hours notice for cancellations. it may not be possible to find you another spot in our rotation for your maintenance program eligibility .
We respect your time and hope you will respect our time too. Upon late arrival, depending on the amount of time gone by, we may have to reschedule your appointment, if your stylist finds she can accommodate the groom, we reserve the right to charge a late fee.
Late pick up
The Grooming Studio is a large facility, however with having 9 Groomers in at once, we can not accommodate the space at all times. We would appreciate your understanding and respect the given pick up time, as it is our policy to not allow dogs to come into contact with one another for safety reasons.